Ely Honore

Review of Kendall Toyota, Lexus of Kenda...

If I could leave less than a star I would, when I ...

If I could leave less than a star I would, when I purchased this Vehicle I also bought a maintenance plan yet after a routine maintenance I had done, I was told by Luis Rivera that he didn t see I had purchased anything, i didn t have access to the vehicle papers at the time so I just paid the 200$, however later on that day I found them and did verify that I had indeed purchased a prepaid maintenance plan, I called Luis and left him at least 3 voicemails and he hasn t called me back (it s been 3days ) to explain why he or whoever he verified with was unable to see that had this plan, I spoke with the gentleman who dropped off my car and we spoke again via text, I text him a photo of the purchase agreement he stated that Luis was at lunch but he would have him call me back as soon as possible, (Luis never called back so he might still be at lunch). I also spoke with a young lady in the service department and I asked her to have a manager or supervisor call me back so I could have it sorted out(no one called so maybe all of leadership is on a much needed retreat). The next time I called they were closed for the day (how convenient) I called Luis again today and left another voicemail and still hadn t heard anything back, but it s interesting that he made sure to call me on that fateful day when he was processing my payment for a service I had already paid for when I purchased the car, but since then he s been MIA. Ultimately I m going to have to take time out of my schedule and go there in person just to deal with something that could easily be resolved via telephone . Pathetic customer service on the part of Lexus, I really expected better. I get it we re all busy and everything is rendered more complicated/difficult due to Covid etc , but to not return my calls after 4 voicemails and 3days is unacceptable.