Don Allen

Review of Travelodge San Antonio Airport

Too bad I can't go lower than 1 star!

Too bad I can't go lower than 1 star!

Be wary of this place. Ownership apparently doesn't care about customers.

Where to begin? Upon check in I was told there was no housekeeping except for every 3 days. No breakfast either. If there was WiFi, I was never given any info about how to access it. The room had missing light bulbs. It was dirty - walls, floors, front door, bathtub, stove had burned food under all the burners. The fridge barely worked. Took all night to cool down a few drinks at full power. The A/C barely kept the bedroom cool. After 2 days of having only half the room area cool I found the intake filters were clogged with dirt from no maintenance. I removed them entirely and put them on the floor. Then it cooled properly.

There was no coffee maker, just the fixings. When I reported this and requested a coffee maker, they brought us one. It took 5 activations of the machine's cycle to make a single cup of coffee! What a cheap piece of junk. One of the TVs had its sensor scotch taped to the dresser so it worked from a certain direction. I had to re-tape it to the TV using duct tape to make it work correctly. Pieces of the walls were MISSING. Sections of laminate from some of the furniture were either gone or about to fall off. A drawer was missing from the kitchen. The bathroom sink was next to the TV and kitchenette unit. It didn't have any shelf to put things on nor did it have any light. Have you seen a woman putting on makeup without light or someplace to put her makeup? My wife was not a happy camper.

Ants kept coming out of the walls and getting all over my toothpaste and brush. Ugh!

The house phone was dead and didn't work. I am sure I missed some things, but over all this was disgusting at best. The bed was so hard it hurt our backs. Worst stay ever.

To add insult to injury, I was told that Wyndham had sent a franchisee inspector out the previous week and he passed the place based on our room! I am seeing a payoff here for sure or the inspection never really took place. Everyone involved with this location should be ashamed of themselves. Their customers deserve MUCH better.

To be fair, they did comp me one night's stay, but it was still a terrible experience.