Servaas Rossouw

Review of Medihelp

A claim of mine was denied because I did not provi...

A claim of mine was denied because I did not provide 'proof of payment' to the provider. The provider did, however, clearly state on their invoice 'amount received from patient'. How much more proof is needed? Medihelp only, as is apparent in other reviews as well, ads to the suffering of some of their members by this unacceptable attitude. I will discourage anybody, including my own children, who are currently still on my medical aid, to support Medihelp. (I would prefer to award no star at all!)

Thank you for the response. I have escalated the matter via online complaint form but keep on receiving 'canned' messages clearly indicating that they work on templates and do not even look at my explanation.