If I could give no stars I would. My girlfriend bo...

If I could give no stars I would. My girlfriend bought a coffee machine as a gift to me for my birthday in June and it had already stopped working by October. She has emailed them and rang them but with mixed messages, plenty of excuses and no actual actions being taken. A month on and all we keep getting back is that they can't do anything because they can't get a response out of the supplier - something which should not have an impact on the consumer (especially considering the Consumer Rights Act 2015). We do not trust them nor their suppliers and will certainly not be using them again after this is sorted.