Randy S

Review of Downtown Honda of Spokane

Larry H. Miller sold us a used vehicle they claime...

Larry H. Miller sold us a used vehicle they claimed to be safe without offering a warranty, but turns out it has 1 to 3 bad wheel bearings (via an independent technician) which is a safety issue unless you enjoy the excitement of losing a wheel on the highway! LHM would only pay for half of 1 wheel bearing claiming we could have damaged it ourselves in the 2 weeks we owned the vehicle and the GM would not return our phone call to discuss the issue.

We came to LHM since we trusted a dealership to do the right thing, we ve lost that trust.

To clarify, an independent service technician mentioned it was clear from a test drive that there is an issue with the vehicle, in particular the bearings. We believe one of the following: 1) there was no test drive during the safety check or trade-in, 2) the test drive personnel didn t recognize the issue, or 3) the test drive personnel did recognize the issue. None of these options bolsters trust in the dealership.