Charles Shue

Review of Indiana Polyclinic

The providers were very good, and the office recep...

The providers were very good, and the office receptionists are very nice. The one star comes from the billing department, and their harassment. There was one female in particular that started the last few months I was a patient there...she completely disrespected me and yelled at me on the phone on several occasions. That was the first unpleasant experience at this practice. I was a patient here for three years.

I have Tricare as a secondary insurance, and they did not inform me they went out of network with Tricare. They said they only notified the patients that had Tricare as primary, and stated it was not their problem since BCBS paid out the claim as primary...and they do not file secondary insurance and had too many issues with Tricare." Tricare stopped approving claims with Indiana Poly Clinic due to them being flagged by Tricare's fraud department for insurance fraud. The billing department would not correct the issue with tricare. Indiana Poly Clinic was filling the insurance under Dr Arbuk since he was in network with BCBS even though he never performed the service. BCBS paid out the claim, but Tricare flagged it...and the billing dept said it's not their problem, and they were not going to refile under the provider that performed the service.

They notified me via certified mail that they are discontinuing my medical care as a patient unless I pay the bill. Keep in mind...this was three days prior to my medication running out, and I had no refills...and they knew this because the pharmacy had been calling them for three weeks straight requesting a prescription refill be sent to them. (This was very very cold heartless tactic by the billing department).

They then sent my dept of $300s to a collection agency and added $50 fee on top of that. This was the accumallated $40 copays from BCBS. Tricare had been paying the $40s to leave me 0% liability...at the billing department knew this as well since Tricare was paying them directly after the claims were approved.

I haven't been able to followup for obvious reasons, but I am going to file a complaint with the Insurance Commission for insurance fraud by this clinic. beware of their billing practices.

Additionally, there was one incident where Dr. Arbuk had me wait in the hall way almost 30 minutes past my appointment time...after reviewing the EOB...the billing department had charged BCBS an additional 45 minutes charge.

I could never reach the general office manager who is over billing. He claims he is always in meetings...seriously??? It's a clinic...not a hospital.