Gina Cusano

Review of The Meritage Resort and Spa, N...

Never received confirmation email (called three ti...

Never received confirmation email (called three times to request). Upon check in, employee asked me three times what room I booked - could not tel her bc I had no email. She then proceeded to sell us a 80$ upgrade which only really gave larger bed. Shower water never got hot. Concierge did not seem to want to be bothered with us, we asked where to watch the Super Bowl, they rattled off a few places verbally- I had to ask for a pen and a map. They never asked us what we wanted to do during our stay or what wineries we wanted to go to etc. No one went above and beyond. Hotel is very very corporate and not in a convenient location to anything besides their amenities - website is very misleading regarding what kind of resort it is. If you are looking for a true Napa experience I do not recommend this hotel.