Lola F.

Review of Mac Churchill Acura

CORRUPT UNETHICAL SCAMMING LIARS

CORRUPT UNETHICAL SCAMMING LIARS
Please read before you do any business with these idiots!!

I purchase a Groupon for an alignment and proceed to call for an appointment which was set up at 11:00am the following day. I also asked while I had service on the phone how long will it take. I was told no more than 45 min. I say ok and hang up. I arrive for my appointment and was greeted by Jeremy S. He did his lil walk around and told me it will be about an hour. I said ok cause there was ONE (1) car in front of me. Fast forward, I sit and wait for 1:15 min. and at this time I go around the corner and see my SUV still sitting outside UNTOUCHED!!!! YES!! No one has even started the service. at this point i confront Jeremy about my car still sitting there and he states,"Well I can work ya in." WTF, work me in, I had an APPT.!!! So he proceeds to go to the garage to do whatever and comes back and says he can get me in and out in about 30 min. I talk with Service Manager, Mike Rogers and tell him what is going on and he tells me he will get it in.
So, at this point, I'm getting pretty pissed that no one is doing their jobs. 30 min has gone by and still no SUV. I confront again and was told they are starting on it now! within 10 min I have my car. I know that an alignment takes longer than 10 min. It takes damn near 10 min. to "set up" and alignment!!!! I suspected they didn't even do the alignment. I WAS CORRECT!! I took my SUV to 3 places and had it check and ALL 3 stated(with printouts) that my car had NOT been touched.

Mac Churchill Acura, I have reported you to Groupon and to 2 local news media. I will tell everyone i see not to conduct any type of business with y'all!!!!!!!!!