What a mess. I've been using their services for fe...

What a mess. I've been using their services for few years and in done. At first quote was appealing so I decided to go for it. Every single year i get higher premium with extra features I've never asked for being told that i must have been informed because they wouldn't do that. Really?
This year they crossed the line with higher premium I've seen so far so I went elsewhere to get stuff insured. I was requested by kanetix to fill out cancellation forms and send them back, so I did. A week later I'm charged for new insurance anyway. Called ktx and was put on hold to find out if the girl I dealt with got all necessary information and forms. 2 minutes later I was told that everything is ok and it's processing thing going on and that I'll be refunded. Fair enough. 5 minutes later I get email from the girl i dealt with first time saying that she didn't receive my email with forms and to resend them. Seriously? Mind blowing. I don't want to deal with them ever again. The only good thing about those guys is online quote, service? Not so much