I have just gone through a similar experience as M...

I have just gone through a similar experience as Michele W. has with Marie Hansen Properties. The incompetent, absent-minded and misleading agent that I dealt with was Druidy.

I scheduled a showing with her for a unit in Honolulu. While we were in the unit, she mentioned that another person was interested. She persistently urged me to look at other properties on their website. If that was the case, then she should not have set up an appointment to show the apartment to me. After the showing, I told her that I would think about it. The day after, I spoke with her and she informed me that the other person was taking his time and "talking it over" with his family. She has not heard back from him in days. She assured me that if I submitted an application, she would approve it. I confirmed with her, letting her know that I am in temporary housing and if she would approve my application, I would not extend my housing since I will be moving into the apartment. She reassured me that she was in the office and she suggested for me to submit an application so she could finalize the application.

Only if she meant what she said and if didn't lie to me and misled me... I tried contacting her multiple times after I submitted the application. She did not get back to me for days, telling me that she does not give her cell phone number out and that she does not work on weekends. Contradictorily, she texted me informing me that she decided to give the apartment to the other person. Suddenly she does have a cell phone but lacked the courage to deliver the message verbally. The other person had a co-signer that lives on the other side of the country. Meanwhile, I have a great job and excellent credit. It is right now 10:30pm on a Wednesday night. I am a single woman with NO PLACE TO GO tomorrow, on an island by myself. I reached out to her broker, all she could offer was an apology. An apology does not shelter me, nor does it reverse the consequences I have to face based on her agent's unfair and misleading real estate conducts. This is after Druidy making a point in telling me that all of their agents pride themselves in accuracy and helping people finding their homes.

This management company is laughable and their business ethics and conducts are highly questionable. Stay away.