My family stayed here a couple weeks ago and had a...

My family stayed here a couple weeks ago and had a pretty bad experience. I saw where another reviewer stated that cleanliness was an issue, and I definitely agree. The walls, doors, and floors looked like they're never cleaned. The pool area was also nasty. This place doesn't come with complimentary breakfast, but it absolutely should. They have the nerve to charge $20/adult and $10/child for what amounts to a glorified holiday inn free breakfast! It was ridiculous! Also, the rooms were hot because no matter what we did, the air conditioning wouldn't adjust. One of our nights, the fire alarm went off. We all left the room in our pajamas and walked down 10 flights of stairs to get outside. The fire department showed up, but I couldn't tell if there was a real fire or not. We waited around outside with the rest of the guests for about 10 minutes before heading back in. When we returned to stairwell some poor people were still descending the steps from the 50th floor!! The hotel never made an announcement that the emergency was over, so those poor people just kept coming down the steps.
The lobby is beautiful and the location is pretty good. I would never stay here again though.