Feb 12: service call ...unit not heating. replaced...

Feb 12: service call ...unit not heating. replaced heating coil. The connection was not done right and they cracked the drain pan when putting it in. This caused a leak that ruined the ceiling dripping for 3 months.

Service technicians also recommended other updates needed to the home such as electrical outlets, shut off valves in bathrooms, and a part for the hot water heater. I was charged $311 for the part but when the plumber returned to make the updates, he didn't put the part in the hot water heater. I began calling for an explanation or refund then. I was told they would check on it and get back to me. I called again 2 more times and they were still checking on it.

Feb May 6:service call to repair leak found that caused water damage on ceiling. Technician cleared drain pipe &cleaned up water but didn't fix leak. Scheduled painter to repair ceiling damage.

May 11: installed new drain pain and fixed connection that was leaking. This wasn't fixed on May 6th.

May13: construction crew came but could make repairs because attic/ceiling were still wet. They also made comments about previous technicians who had been out and not performed their jobs correctly made them unable to do their repairs.

May21: construction crew returned to repair water damage on ceiling. They did a GREAT job! We're just disappointed to have all this trouble on a unit that's barely 3 years old and that it took 7 visits to fix the problem.
I still have yet to get an explanation, refund, or part installed in the hot water heater. I feel that I have been taken advantage of because of my age and not knowing about plumbing, electrical, or AC work. They scared me into unnecessary repairs telling me that my home is not safe because it's not up to code. $2298 estimate for repairs that my son in law was able to do for $157.