Mixed feelings about this hotel. My first night h...

Mixed feelings about this hotel. My first night here from London, Lyft driver was told North Tower (where you can get dropped off and get help with your luggage) was closed and to drop me off at a side entrance. She did and I waited 15mins for someone, anyone to show up. Eventually gave up and wandered around that floor for another 10mins without seeing a soul. I had two 23kg bags, a handbag and my hand luggage so you can imagine how stressful this was dragging my luggage around. Eventually found two lost souls who helped with luggage - they were also guests and lost in the labyrinth of halls. We went floor by floor and on the 4th floor, we found a check in desk with a note saying go to South Tower across the bridge. Took 35mins in all with all my luggage before I found a single member of staff. I was not impressed! Their check-in personnel were very nice and very apologetic but during my week long stay, I noticed other harassed looking guests crossing the bridge with their luggage from the North to the South tower. Check-out was much smoother and way more pleasant and they gave me an extra hour free in the room cause of my late flight. Room was good size, got very small bottles of water from Reception when I checked in but would have preferred if it was in the very empty fridge. Machine for making coffee provided but a kettle for tea lovers would have been very thoughtful as well along with some tea bags. Loved the bathroom with it's quirky wall paper and also had a balcony that peeked into CNN next door. They have a service for holding luggage and you can call a cab from there for $32 (standard price) to the airport. The Hotel is also interlinked to CNN, Georgia World Congress Centre and Hall of Fame.