Quy Tu

Review of Cotswold Water Park Four Pilla...

Asked for the twin room to be made into one big be...

Asked for the twin room to be made into one big bed - got assurances that this would be done and it wasn t.

We got to the hotel late. We were tired. The last thing we wanted to deal with, was being on hold for ten minutes trying to get through to reception. When I finally spoke to someone, he was rude and abrasive. Had to call reception again to find out if someone was going to sort out the bed. Someone did arrive - but he was given the wrong instructions so he didn t have the right bedding and had to go away and come back again.

The rooms are dated and not very clean. Marks and stains on the carpet. Hair around the room and bathroom. The water was also slow to down the plug hole in the sink.

Breakfast was absolute bedlam. No sliced bread to toast. Food was running low across all the areas. And what griped me the most - wet plates. The hotel staff were bringing out wet plates from the kitchen for people to use. It was chaos.

I complained on checking out and got an email offering 25% discount, complimentary upgrade to a superior room and use of the spa facilities. - which I have declined.

I ve stayed in other De Vere Hotels and this is by far, the worst one. It was so disappointing.