I very rarely write reviews but on this occasion I...

I very rarely write reviews but on this occasion I felt I needed to as I was really disappointed with this property. I have a Platinum status with Marriott so I am familiar with other Ritz properties but this one really doesn t hit the mark / standard expected.
Overall the villas are looking very worn and in clear need of some TLC. The location is great for a quiet escape from the city and it s really relaxing but this was one of the only plus points.
The check in was very slow, it was over 30 minutes wait as there did not seem to be enough staff, once at the room we had to call twice to get our bags so we could get our swim gear to use the pool. Again - very slow.
They only provided one bike at the property, so I had to call (twice) for them to bring another. Both phones in the room were not operating so I had to use the phone in the toilet every time.
Unfortunately the service is not up to scratch at all, it was sloppy, and things getting missed.
The upkeep of the property is not great, the lunch time restaurant had bird droppings all over the cushions etc. I understand this is nature but they need to keep on top of it by cleaning it. When going for lunch the majority of the tables hasn t been cleared, maybe they don t have enough staff as they mentioned the property is full.
On the check out day I took the 15 minute walk to the pool only to find they had closed it for maintenance, I was not very happy so walked back to the room and called the front desk to ask why I hadn t been informed the facilities were shut. I got the response it was on your welcome letter I thought, ok.. fair enough, not great but I clearly missed that. After I put the phone down I checked the letter and there was no mention of it. I called back and spoke to someone else who advised it was emergency unplanned maintenance this morning. When I advised them that lifeguard told me that the chemicals were put in yesterday their customer resolution was to go to their sister property to use the pool which is a 45 minute drive away. If I had been informed that the pool was going to be closed I would have been ok with that & I wouldn t have walked 30 mins round trip
The farmhouse restaurant had great attentive staff and the food was tasty.
I would not return to this property, nor would I recommend it to anyone unless you are looking just to reconnect with nature and are not bothered about the facilities / accommodation.