The WiFi here is unacceptably bad--even the login ...

The WiFi here is unacceptably bad--even the login page won't load in many locations (and even tech-support tips I'd already tried that usually work didn't help here). Staff confirmed this is a known. ongoing, oft-complained-about problem the management refuses to address and correct. After eventual success, I'd get kicked off in short whiles, then need to start over.

So I had to use my hotspot, and YAY--at least I could.

A few staff "heroes"--Shay at the front desk stands out--did their bests to be helpful and correct or compensate for problems. But still, I found this "resort" disappointing overall.

Upon arrival I was dismayed to notice my room reeked with a pungent air-freshener spray odor, despite my usual request ahead (which has always, up until now, done the trick) that none be used because I'm allergic. Also I had to ask over again for the extra pillows and towels I had requested alongside room-service items.

There was no robe in my room either, so I had to ask for one to be sent up. The robe turned out to be the opposite of plush and soft--thin and scratchy (not even made of Terrycloth).

My room-service requests (for arrival) were fulfilled correctly--what a delicious surprise. But this review is about the hotel of this "resort"--I found the restaurant excellent, in contrast.

This property is spread out vastly, with sparse signage to guide through many curved and angled indoor halls and labyrinthine outdoor walkways. Guests must hike roundabout, then backtrack.

Elevators are rare--fortunately, I had called ahead during e-check-in to ask about this, so I succeeded in securing a room near an elevator and ice machine, not far from the lobby.

Self-parking is available next to each building, but not necessarily near room doors.

The itty-bitty fridge worked we--but no microwave kep it company.

The private balcony, furnished with one table and two chairs, is impressively wide--a plus, I admit.

The furnishings in my large King bed room were comfortable enough and the design and decore attractive.

The bathroom met DoubleTree standards.

The Diamond benefits here are minimal--NO sweet or salty treats or drink voucher(s) or extra Hilton Honors amenities in the room--just the bottled waters and breakfast vouchers and, yes, the cookie(s). After I left the desk I noticed I'd been handed one less breakfast voucher than nights and had to go back.

Here, morning coffee isn't ever served in the lobby, though the usual two-cup pouch-brewer with packets of the Hilton's house brand that make so-so coffee with an odd solvent aftertaste were supplied in the room. But again, the restaurant made up for this with a pitcher and to-go cups served with cheering smiles. Already, I've given the restaurant five stars.

If only the WiFi worked okay, everything else that fell short of the generous full-service I've come to appreciate at (many) DoubleTrees, would have seemed much better--but alas.

The front desk staff exclaimed "This IS a resort property," meaning expect LESS, not more. So now I know.