Shunda S.

Review of Lauderdale Infiniti

I orginally purhcased my Truck from Coconut Creek ...

I orginally purhcased my Truck from Coconut Creek Infiniti..I live closer to Ft. Lauderdale Infiniti so I normally service my vehicle there. This week makes my second time being uphappy with my experience. First Incident the service manager at the time Mike broke my key and insisted that it was me who's do so! I went in for a battery replacement which wasn't totally dead and watched him struggle for 45 minutes even banging my key! I got home gave my hubby his set only to for the key to no longer work. I ended up having to call corporate bc mike insisted I pay $180. Now, last weekend I visited ti take care of another isuue which was $794 and the service rep Ada whom I found to be very nice , helpful and honest called to advise me that I needed brakes, I found this strange bc I had gotten brakes within the year along with rotars all the way around my vehicle.She told me that the back brakes we're metal to metal and that she could have it repaired for $500. I told her that I couldn't afford that right now and she goes well we have a coupon out that I can give to you and we can get the job done for $250. I said no! Thinking if you could have saved me $250 why did you even mention the $500?!?! She contniued to insist... I then told her I'm going to get the brakes done once I leave there but I'm not doing that work with infiniti. Went on to Nissan for the brake job and just like I thought! I DID NOT NEED BRAKES!!!!! The mechanic showed me the brake pads and rotars and even compared my old pads to the new ones and barely any difference! Then said ma'am theres no use in me taking your money... your vehicle is fine! Needless to say I'M FURIOUS! it seems to me it's ALL about a dollar bill! I can't even trust a service advisor?!?!? Well this new crew anyway! BRING BACK BRUCE I could trust him with my life and he treated me like family! Needless to say I WILL NO LONGER DO BUSINESS WITH LAUDEDALE INFINITI!!!! I CAN'T TRUST THEM!!!!!!!