I strongly recommend that consumers do not do busi...

I strongly recommend that consumers do not do business with this subsidirary of Ashley Furniture. I ordered a table and four chairs, the delivery date was set; on the day of my scheduled delivery an agent called and stated that my table and chairs were not coming with my delivery.

The Agent had no information as to when I might receive my items?!?!
As I begin to dive deeper into what the delay was and what the future ETA would be? The lead agent stated, she had no idea and that [I] would need to call back on the next business day and ask that my table be added to a new date for delivery! Excuse me, as the paying customer-it is the expectation that the customer do the follow up to ask for their purchased items to be delivered? When I drilled down with the senior agent..she emphatically stated "YES you need to call us, or the items will sit in the warehouse." I was flabbergasted.

Consumers, be very mindful that when doing business with Ashley Furniture you are in effect doing business with - Broad River Furniture, this third party retail warehouse offers the worst customer experience I have ever encountered when expecting a furniture delivery.

The senior agents are inept. The delivery operations is broken. Their ability to communicate timely is flawed and they provide a terrible customer experience.

I have learned from this encounter with this flawed third party operator. Please do not put yourself in the position to receive piss poor customer service from Broad River Furniture!

There are other furniture retailers that will communicate and deliver on their delivery promise. Take your money elsewhere