Marine Catarino

Review of Palace Backpackers Hervey Bay ...

Worst experience ever, just don't go there. Not on...

Worst experience ever, just don't go there. Not only the rooms are really old and cold, but the organisation is the worst part. What's written on internet is false for the major part. I have put some screenshot so you can get an idea of what they are selling. The reception was closed at 6:30 pm when it was written 7:30 pm, the storage room was closed at 6pm when it's written 7pm and the day after same for opening hours. Bag storage was supposed to be 3$ per day but they told us that it was only the lockers for this price and ask us to pay an extra night to keep our luggages. The only answer at the reception was that all of that was because it was winter season and that I should have called before. Of course I'm calling when I have to make arrangements that differs of what is it advertised otherwise I'm not supposed to call to benefit for what they are selling.
Also almost no Wi-Fi at the 1st floor.
To conclude just don't go there I don't know how they have this rating because it's not worth the money at all.