I had a very horrible experience with this company...

I had a very horrible experience with this company. My son senior pictures where taken here which were very nice. I live in another state, so I asked if they could send me my pictures which she said yes with a fee. I agreed to the fee and paid the fee as indicated. After two weeks of not receiving my pictures, I contacted this company and spoke with Latonya who apologized and said she would send my pictures which i still have not received to this day and it's been over a month. I went to Birmingham for my sons Prom and went to this business to see if my pictures was returned or to see about them re-printing them for me (which she did) and getting a refund for the pictures I never received and paid for. Latonya Customer Service was very inappropriate and she told me that they didn't offer refunds. I said. so you are telling me that I paid for a service that you did not honor and I can't get my money back? She said well yes. I don't understand how a place of business does not give refunds if you paid for a service and you never received your product or the service you paid for. This is horrible and poor customer service. I asked to speak to the manager and she said, she was the manager. I asked to speak to the owner, she said he was out of the country. She wouldn't let me speak to anyone concerning this matter because she knows it's not right. Again, the quality of the pictures that she reprinted for me was excellent, but the customer service was horrible. i want my money for the shipping and handling of my pictures that i NEVER received!