Mrs. Sunshine de la Cruz

Review of Town & Country Movers

It's been quite busy so I had my Au Pair help me l...

It's been quite busy so I had my Au Pair help me let the "quoter/estimator" in - his name is Eric Aldinger. He called me twice to confirm our appointment and left voicemails during those two times. I didn't get a chance to call him back but I knew our appointment is today to have him "visualize" our place with our stuff to get the best estimate for a moving quote. Cool! How exciting!

We currently live on a 3rd floor apartment temporarily while we wait for our new house to be built.

According to my Au Pair this guy arrived at 10:26am. My Au Pair saw a "home" sign on his shirt and she speculated this may be the "estimator" that was suppose to come and evaluate our belongings. Not bad! His arrival was right in the middle of our scheduled appointment.

Au Pair met him on the 1st floor and said hello and tried to make a small conversation with him. He told her, "it's not nice for you to ask questions like that (he was pertaining to her asking him whether or not he lived in the same apartment complex - because she's never seen him here before).

Next, on the way up to our 3rd floor apartment... my Au Pair was lugging a bunch of groceries at this time and this man walked very slowly to the 3rd floor, hogged the entire space and did not allow her to pass so she can get moving and put the groceries down. He acted as if it was almost intentional.

Once Eric arrived at our doorstep, my Au Pair told him, "I knew you were going to come to our door." Then, he felt obligated to assist her. (Funny, some men are useless like this guy!). My au pair refused his help, for what? They're already at the door step.

Secondly in our apartment, my Au Pair asked Eric to take off his shoes (as I instructed her to tell anyone who comes in - I don't like bringing shoes past the foyer). He almost refused, but he removed his shoes. ---- C'mon! Eric, you are losing customer service points here.

While in the apartment, my Au Pair was showing him around and told Eric that "us", the owners want him to see everything so he can give the best estimate... after that statement, he immediately told her, "I didn't think you could afford to live here." Sheesh, man! Be kind! My Au Pair is our extended family. Please note that!

Overall, I will not use Town and Country's services for moving. If the "estimator" is rude and disrespectful, I expect the same attitude from the movers and the company as a whole. It seems like they're a big company and good customer service does not matter to them.