Robert Carless

Review of Sheraton, Hong Kong Hotel and ...

Sheraton a great disappointment.

Sheraton a great disappointment.
I had high expectations for the Sheraton, because my grandmother came here 30 years ago, and she said it was lovely. This is also the reason why I came here. Oh, how things have changed!
This hotel was a consistent disappointment. Right when I came to the hotel, the English ability of the staff was very disappointing. They even misspelled my name in the form. The room was small, with a poor view of the water (which we paid extra for), and the windows were dirty. The view was blocked by a black section of the window, which meant you couldn t see it from eye level if you were sitting down.
To be fair, the room itself was not too bad, but the size was underwhelming compared to a different hotel we went to a few months ago. The only good thing I can truly say about it is the glass wall, so you could see the TV while you were in the room. Also, the bellboy Chris was quite friendly. He helped us take some pictures by the entrance.
The Lounge was also a huge let-down. My girlfriend brought a nice dress to wear it for the Lounge and Afternoon Tea. The Afternoon Tea consisted of 3 tiny bite-sized pastries and orange juice in a Starbucks coffee cup. The Lounge itself was also a tiny set of rooms full of people and unexciting food. We had to wait 40 minutes to get in, too. The swimming pool was a similar story, and we were unable to go there at all. However, the gym room/multipurpose room was quite decent. The breakfast was also pretty good, but the chef making my omelet did not follow my instructions. Also, they charged us extra for the breakfast despite it being included in our package.
This was perhaps the worst part of it. When we checked out, we saw an extra $600 on our bill for the breakfast that should have been complimentary. I informed the staff, whom I believe was called Erick Yam. I also mentioned to him how my name had been spelled wrong. He did not offer a single apology, and my girlfriend and I left the hotel feeling annoyed, upset, and determined to never come back again.
Sheraton then decided to send my girlfriend multiple emails asking for a review and some feedback and if we would recommend this hotel to our friends or family. She decided to give them 2/10 when it comes to the recommendation section, but I would honestly give 0. This is five-star hotel? This is what I paid so much money for? I would never recommend this to hotel to anyone, and in fact, I would actively dissuade you from going there.
Maybe Sheraton was good once, but my girlfriend and I looked around their trophy display cabinet on the second floor, and we saw they won many awards over a decade ago.