Customer service is rude and refused to help me on...

Customer service is rude and refused to help me on two different occasions. Asked to check on the status of an application, did not have a tracking number and was told that because I had no tracking number they would not even look for the application. They do not require tracking numbers or recommend tracking numbers on their web site or paper forms. Yet they refuse to even ask the actual office that reviews the applications to look for for your application unless you have one. Oh and if I ever receive my application returned to me, whenever that will be, they will conveniently charge a late application fee when I have to re-apply after holding onto my application for 4 weeks or more. Thanks Indiana for requiring for "security purposes" that everyone mail their only physical copy of important documents to the central branch instead of local branches accepting applications. I filed complaints with the attorney general and contacted my local state representatives about my horrible experience. If you have a similar bad experience you should do the same. Worst customer service I have ever had. Worse than even phone or cable companies.