Worst hotel ever more like motel. Looks nice on ou...

Worst hotel ever more like motel. Looks nice on outside and main lobby once you go up and off elevator it s conpkrteky different. The hotel room stunk of mold the second we walked in I called front desk they said someone would come up. Still no one came up after 3 more calls and another 2 hours later. I then went to find a house keeper for some febreeze or something she came into room with a look of what the hell is that smell. She fully agreed with me and said the other room she was cleaning had the same smell and she doesn t know why. She told us how they re-did the 17th fl and those were all new rooms. At this point i had the window opened by a maintenance man and called front desk yet again. Told them I wanted to change rooms and what the housekeeper said. They told me they needed to speak with the housekeeper to confirm the room smell and a manager would call me back. Moving on now bc i was not going to waste my trip sitting in a hotel. We went out to a show and my husband stood waiting for a phone call from the manager which never happened !! I figured whatever i would speak to manager next morning. We went to sleep with the window open all night and i purchased febreeze myself. 5 am knocks on door. Repeatedly. I then open door a man says they need to come into room to shut off a valve in wall 3 men come walking in. I have my husband and 2 children in the room asleep. They are woken up to flashlights and the one man shutting off valve. That was the last straw. Manager was willing to refund 50% and not pay service charges. It has been 2 days and still got charged the service charge and no one is calling me back or even answering for that matter. I figured it was a nice hotel by the pictures and didn t really believe the reviews but guess i was wrong they are all accurate!!! You can see the wet spot in walls and smell the second you walk into the room. We stood on 22 floor. I did see someone get off on 17th floor and it looked completely different then the floor we stood in and any other floor for that matter. I will never stay here again very unprofessional and disgusting. Not happy.