kourtney penfound

Review of BMW Toronto

To be honest, I have owned or had a BMW since I wa...

To be honest, I have owned or had a BMW since I was child. In the last 10 years, I have watched as the customer service and quality of the BMW brand has significantly decreased, year over year.
After my last lease was up, I vowed to never get another BMW again. However, after meeting Wilbur (FANTASTIC SALES REP!) We opted to get another M series BMW. Wilbur was great, he made it easy for us to want another BMW.
Once the purchase was made, thats when service went downhill. We had issues with the electronics in our vehicle since day 1. Everything from Seat-belt malfunction warning, to faulty collision warnings-resulting in our cruise control not working properly since we purchased the vehicle. Imagine spending 20k+ on a vehicle each year, and not having cruise control?? I could spend a quarter of that and have functioning electronics, remote start, nav, a working seat-belt, etc.
Moreover, the fact they tried to 1) make us pay for diagnostics to be done on a brand new vehicle, and 2) informed us that obviously this was caused by something we've done to the vehicle... is ludicrous. After a lengthy fight with the Service Manager (who was very rude and ignorant), we opted to come pickup the vehicle without any work being done.
To our surprise when we arrived, the vehicle was neither washed or cleaned on the inside.... again something that 2 other dealerships we've used in the past have ALWAYS done. Not a full detail, but a quick tidy and wash.
Anyways, we are now escalating the issue, and will never get a BMW AGAIN! Or use BMW Toronto for their services.
There are other fantastic brands with much better quality, and service you come to expect from higher end luxury car companies.