Months and memories lost work - Spent a few months...

Months and memories lost work - Spent a few months with a photo book of van Albelli (offline program). After a software update by Albelli, the album suddenly disappeared, containing all our memories of the development of our son from 1 to 2 years old. Unfortunately, we have not stored these events anywhere else because we assumed that the photo book could never be lost. After many urges (15 emails, 5 phone calls and 3 chat sessions) Albelli comes with a 10 discount on a next order. They indicate that they cannot do anything else. They also cannot restore the Backup files that we made halfway through. Please pay attention and do not store important information in your photo books as it may just be lost!