Shinean Spurlock

Review of Can Can Brasserie

I want to share experience my about this restaura...

I want to share experience my about this restaurant called the "Can Can." My sister was celebrating a milestone birthday and this was the place of her choice. We made reservations and arrived 20 minutes before the scheduled time to make sure we were on time. I had no problem waiting but finally when we were seated it took the server about 5-10 mins to approach the table. Then about 15 mins later she came back and took the order. There was no information that was offered about the menu or what the "Can Can" is known for. She took our order and never asked or offered any drinks of any kind to upsell her ticket. The menu "that we received" didn't offer a lot of choices but looking at other tables what I read on the menu wasn't offered on mine. The server took 40 mins to bring out our order and in that timeframe only bought refills of water to the table. She never explained that it would be a while before the food arrived and seemed kind of put off that she had to wait on us. I assure you that I am not picky and we try a different RVA restaurant monthly and by far the food and service was the WORST of all time this year! I cannot say if I were a different race if the service would have been better but it sure as hell felt that way. I even called to report our experience the next day and the manager by the name of Andrew didn't ask any specifics about our table until I mentioned to him that it seems he has had a nonchalant attitude as well. He stated that he knew exactly who we were because of the size of our party of 13, (the only black folk) and will speak with the server and kitchen manager to get their side of the story and call back to see if there would be anything that he could do for us as this wasn't brought to his attention "the day of the incident." I explained that we didn't want to ruin her birthday by complaining and just wanted to pay the tab to get out of there asap. It had already took long enough to be seated, order and get the food that was so OVERLY priced and tasteless. As far as I am concerned I will never recommend this place to anyone. The "Can Can" should be called the "Trash Can!"