I was in town for a convention so I spent very lit...

I was in town for a convention so I spent very little time in my room.

The good:
The guys who ran the bell desk and provided security at night for the front door were great and very friendly and helpful.

The water pressure on the 7th floor was awesome.

The pillows were very exceptional. The bed was fine.

The bad:
Had to wait in line 20 minutes to check in. It was 1pm on a Sunday. The room wasn't ready and I was told I'd get a text when it was. That never happened and I had to wait in line again to get my room at 4:30.

The maid moved my things. I get real paranoid when I leave my toothbrush in a glass and come back and its laying on the counter. I bought a new one.

They held $150 on my card for incidentals without telling me. Not a huge deal but I thought it was high and I didn't charge anything to my room.

The ugly:
I had to wrestle with the shower diverter to take a shower.

The toilet didn't flush well.

No vent fan or broken vent in the bathroom. Room was slightly dank. Not the good dank either.

I love that they put in soap and shampoo dispensers in the shower as it is a cost savings and environmentally a better choice, but I hated the cheap ones they selected. They dont work well and getting enough soap out of a pump that dispenses a droplet of soap at a time was frustrating.

To be totally fair I made no complaints but paying just under 800 for 3 nights I expected more.

I'm loyal to IHG and chose this hotel for that reason however I wouldn't stay here again. I know it's more difficult to manage large hotels but if there was a HI Express closer to where I needed to be I'd have had none of these issues and have paid half as much.