Bit disappointing. Went with my 6 year old son to ...

Bit disappointing. Went with my 6 year old son to look at pictures of kings and queens. The web site advertised family trails, specifically kings and queens and a family station and neither of these were available at 1.30 on a Saturday. I had also rung to check I didn't need to print anything myself. Only one of The 5 staff at the information desk had a clue what I was talking about, but no idea where the activity kit was. We did see kings and queens from most eras, but it's not easy to find specific people. The man on the info desk even had trouble telling us where we might find a portrait of the currant monarch. To browse it's a lovely gallery, for children, not so much.