TanIa Coleman

Review of Captain's Club Hotel

Decided to have afternoon tea for my birthday at t...

Decided to have afternoon tea for my birthday at the captains club after being recommended by so many of my friends. I wish I hadn't. After arriving and being seated, we ordered the afternoon tea menu and coffee. Food and drink arrived. The sandwiches were stale and dry, the had obviously been made well before being ordered. After finishing our stale sandwiches and very sweet cakes, my partner and I were gasping for a drink. we looked for a waitress to order another coffee and water, made eye contact with two of them but no one came over. After waiting 45 mins we had,had enough and decided to leave. We again looked for someone to give us the bill but still no one came, in the end I got up and went over to a lady and ask for the bill she was then quick enough to give us the bill. As she did I explained my compaints to her, she apologised and acknowledged that she had seen me look at her but wasn't sure if we need assistance. Let's just say the experience that I was hoping for didn't happened. Very disappointed