It pains me to write this but...

It pains me to write this but...
First things first - the food was awesome. 5 stars without hesitation. The shrimp was divine, the mushrooms perfect, and the brussel sprouts sweet and savory.

Customer service was at best 3 stars. It was crowded - as most Fridays are. But everything was slow. Slower than normal. The bartender was obviously overwhelmed and no one chipped in to help him. Hence why we sat for a good 10 minutes before he even greeted us. Speaking of slow - I don't mind waiting for my food but I do mind when all I get is constant apologies with no solutions or alternatives. Heck, I would've been happy with a simple "let me comp one of your drinks." But they couldn't even be bothered to do that.

The 9th Door has always been one of my favorites. My "go-to" place for drinks and tapas. Now I'm not so sure.