February 6, 2019. A few days ago, I received a let...

February 6, 2019. A few days ago, I received a letter from Mariott s claims department stating that my claim had been denied. I never made a claim. To add insult to injury, the writer said that there was no proof that I was even on the JW Marriott property. Basically calling me a liar! I do have proof of us eating at Fisherman s Landing that night. So, we were there. Absolutely disgusted with their poor handling of this situation. January 22, 2019. The hotel finally reached out to me. Since my fall, they have put reflective paint/tape on all the cement stoppers in their parking lot. Hopefully that will prevent future falls. On December 20, 2018, we were walking through the parking lot of the JW Marriott in Palm Desert. The sidewalks are very poorly lit. We were walking back to our car and I stepped into an empty parking spot and tripped on the cement stopper that they have in front of all the parking spots. One couple behind us were using a flashlight because of the bad lighting. A man helped my husband get me up and we went back to the Marriott Villas II where we were staying. I cut my knee, my hand and badly bruised my other knee. I am on blood thinners so it took quite a while to stop the bleeding. An employee of the golf shop suggested I let security know what happened so they could prevent further accidents. I did so. On December 24th. I got a call from their claims department from a very aggressive man. He basically said he didn't believe me and that I had no proof. I made it clear I was not looking to sue the JW Marriott, but was merely worried about public safety. I hung up on him. I contacted the assistant front office manager at the Villas II, who has tried to help, regarding the situation. He has contacted the managers at the JW Marriott at least 2 - 3 times about my fall and no one has bothered to call me. I guess since I am not suing, they are not interested in correcting the problem for public safety. Putting reflective tape or paint on the top of the cement stoppers would make them very visible to the public. Apparently, the JW Marriott doesn't care. We have gone there 2 years in a row. We won't go back.