If I could give 0 I would! HORRID customer service...

If I could give 0 I would! HORRID customer service! Nobody can tell me why I was billed in the first place, gave me collections information, who said I have nothing in collections, call ntta back to take care of my acct and they argue and are rude about the information I just received from the collection agency and provide the reference number I was given yesterday- of which he was not interested in hearing. Long story short, I still have a sky high bill over what was originally under $10 I've tried to take care of for months they just keep adding more fees too. TERRIBLE people only looking to STEAL your money! Why did it take 6 months for me to receive a bill in the first place?