Needs to better train staff to handle grieving fam...

Needs to better train staff to handle grieving families. The chaplain used the words "put him in a refrigerator" and "ship" him to the funeral home. They hounded us about where to take the body not even twenty minutes after time of death, while everything else while we were there took hours. And the nurse in ICU should really be able to handle frustrated family without returning the attitude. And then said nurse handed a toe tag to a person who was sobbing to make them sign it and then started describing that it would go on his body. They definitely need better training in these situations. The member of the palliative care team, Jesse, is the only reason this got the two stars it did. She was amazing. Unfortunately her shift had ended when he passed.