I recently got a plan with care 1st. I was having ...

I recently got a plan with care 1st. I was having an issue with filling prescriptions for my son. I called in a few times and when I was placed on hold my call dropped 2 times and had to call back and start the process over again. I want to highlight one of your employees his name is Ben Y in the pharmacy help desk. When the call dropped he was the only one who actually called me back. He was courteous, kind, and extremely helpful. His customer service is beyond any that I have ever had. I really appreciate him getting answers and helping me get my sons medications filled and in a timely matter. He even called the pharmacy to ensure there would be no issues. THANK YOU BEN Y!