Milton Love

Review of Sahara Chrysler Jeep Dodge Ram

On 10/19, I dropped my car off at Sahara Chrysler ...

On 10/19, I dropped my car off at Sahara Chrysler Jeep Dodge Ram at 5050 W Sahara Ave #3400, Las Vegas, NV 89146. Jon was my adviser. I dropped off my car due to a passenger restraint recall. They had my car for the entire day. When I got it back, they said that I'd need to wait for parts. As of 12/2/19, I haven't heard from them as I was told that I would receive a call when the part was in. I called on 12/3 @ 5:21pm and found out that the part had been in for some time. (NO ONE CONTACTED ME). I scheduled an appointment for 12/14 @9am. I dropped off my car with Ethan and advised him as he was taking pictures that my horn was not working from the last time that they diagnosed the car. He asked if I noticed anything else and I advised him no, nothing else was wrong. He told me that he'd call me about 3pm or even sooner once it was done. At 2:45pm, I called to get an update and I was told that they are still working on it and will try to get it done today or it would be Monday at the latest. (No one advised me of that before or I would have made plans. I couldn't afford Uber). I called again around 4:50pm and they told me that service closed at 5pm. I explained that I can t go without my car as I didn't plan and cannot afford Uber. The guy placed me on hold and came back 5 minutes later. He told me that my car was being washed. So had I not called them proactively, I wouldn't have gotten my car until Monday this week. I went to go pick up my car. The first thing that I did when I got in was see if the horn works and it didn't. I immediately escalated and talked to management. I was then told to speak with the Director of Service. He introduced himself and stated they he would resolve my issue and to follow him to the service department. I explained everything and they told me that the airbag light could be caused by a number of things but they did fix the occupant restraint. I asked about the horn and the Director guy stepped in and stated that they would take care of it. Asked when would I be free. I advised that I work during the week. They offered to pick up my car Monday morning. I left the dealership feeling much better as I was going to finally get this issue resolved. The director was very helpful. I got a call Monday morning and I advised them of my availability. Before 9am or after 9:30am. I didn't head back until they were outside of my job at 11:30am. I advised the driver that I was in a meeting and couldn't leave. He said to call back. I did about an hour later. I was told the director was on a call and would call me back. That call NEVER came. I then called this morning 12/17, and asked that I get a call from the director. I got a call about an hour later and he told me completely different information. I received a text that there would be a diagnosis fee of $165. I advised the guy claiming to be the director that no one ever told me I'd have to pay. He then states that every time the run a diagnosis, there is a fee. I asked how was I supposed to know that. He pretty much blamed that on miscommunication. I'm not paying for something that they did. I've had NOTHING but horrible experiences with that place. NO ONE EVER communicates clearly. This is my first stop in trying to resolve this issue before I reach out to my millions of followers for support as I've gotten nowhere with your company. Sahara Dodge Jeep should be shut down! I am expecting a call as soon as possible. I was almost in an accident because the horn didn't work in my car. Your lack of follow-up is not potentially risking my life.

Update 8/12/20: They won t take my calls. Lol! The manager hung up on me twice because I threatened to go to social media which I did. However, I came out of pocket and paid for a new airbag which was the reason for my horn not working. I went to 5 different mechanics and they all said it was THIER fault! Thanks for being absolute a**holes and almost causing me several accidents. I am considering suing for discrimination since I have all conversations recorded.