12/16/20 UPDATE with respect to Owner's response b...

12/16/20 UPDATE with respect to Owner's response below: My official response and counterclaim have been filed with the court. I look forward to this independent third-party having benefit of the full contract, the many emails and text messages, the numerous lists, as well as the photographs and videos associated with this matter - which contradict the image you have attempted to portray in your response.

REVIEW
"Based on our conversation, your pictures, and multiple conversations with my team, I have a good understanding of the failed processes and workmanship on our part. Chris and I will be reviewing your project and the list you asked him to review on Monday so we can bring this to a close." Email from Roone Unger, Exovations CEO, 11/23/19

A few uncomfortable facts. I have not fully paid Exovations. Exovations (or their attorney/bill collector) has filed a lien against my property. I have been served a summons for upcoming legal proceedings. If I did not state these things here myself, I'm sure Exovations would. So now, they will only need to put their unique spin on this dreadful situation.

From my initial consultations with the Exovations salesperson to the final conversation with their Operations Director who promised to "return to fix" problems, I now know Exovations misrepresented their qualifications, capabilities and project management. Perhaps it should have given me pause that so many of Exovations' reviews are for siding, windows and gutter jobs. I contracted with them for deck renovation.

Over the course of this project, Exovations negligently damaged my property, and attempted to cover up for their incompetence and poor judgement. During their first week, Exovations began tearing apart a screened porch which was not part of the contract scope. The Exovations project manager was not onsite that day; he rarely was.

I had hopes that the project manager would become more involved from that point and that the project would get on track. But the Exovations' crew left pieces of my EzeBreeze screened porch lying in a pile for weeks (see photo). They started using this porch to store their tools and ladders (see photo) despite my instructions to the project manager to not do this.

Unfortunately, the quality of their work actually deterioriated from there. One stunning example, Exovations broke a large custom window while prying off old decking with a crow bar! There are photos here of the broken window, as well as the remnants of old boards still hanging from screws. Why didn't they back out the screws and simply lift away the old boards? Why didn't they take some measure to protect the window, a sheet of plywood maybe? This, too, happened on yet another day when the project manager was not onsite.

As upsetting as their continued error and poor workmanship was (and is), the fact that Exovations began to reuse damaged material, alongside attempting to hide their repeated mistakes, still makes me fearful. Not one section of the new railing fits properly, but there is plenty of black marker and rail-colored paint to try to disguise this (shown in several of the attached photos).

Exovations had been paid approximately 85% of the contract amount by their final day at my home, yet despite the Exovation CEO's acknowledgement of their "failed processes and workmanship", Exovations abandoned my project prior to completion.

They left on 11/21/19 near dusk, just after having replaced the broken window. With no daylight left to review anything they had torn apart and redone again just that day, the Operations Manager said Exovations would return to "fix anything you find". No one from Exovations has been to my home since 11/21/19. I suppose, for Exovations, this is what stress-free remodeling looks like.