Arthur Witchard Review of Kool Smiles
The doctor was great but the office staff was the ...
The doctor was great but the office staff was the worst of any public establishment that I've been to. I had an 8am appointment because I needed my wisdom tooth extracted. When I arrived (15 minutes before my appt as I was instructed) the lights were off and the staff was still arriving. They didn't have me waiting too long, maybe 20-30 before the doc was able to see me. She prescibed me antibiotics and pain killers and referred me to an oral surgeon as expected and was very friendly. The office staff informed me that they only do electronic prescription and that it can take up to 4 hours but it never does... Fast forward, 5 hours later and after being in hold for more than 15 minutes on 3 separate occasions... The office manager reiterates that they told me 4 hours and now they say to call back after 3 pm. All I want is my meds on paper or something that was the whole purpose of having a 8 am appt and at this point I'm almost tempted to just see another dentist to get some meds for the pain that I'm experiencing!!! Never going back!
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