Elizabeth Dicks

Review of Bountiful Mazda

I thought this calamitous style of car salesman wa...

I thought this calamitous style of car salesman was a thing of the past.
The car itself has been okay. However, the shallow 'relationship' the salesman pretended to build with me is quite disappointing. A professional and genuine relationship would go farther than the smoke and mirrors veiling Bountiful Mazda's high pressure sales tactics. Aside from the disappointed and slightly uncomfortable feeling I experienced a week or so after signing my lease (I feel like they saw me coming $$$), I was still all-in with this dealership. A few months before my lease ended I called up and asked to schedule an appointment to see about getting into another Mazda. I went out of my way to be very up front and honest about my finances, different vehicle needs and desires for a change in cars. It was all smoke and mirrors as I was told a salesman had reviewed my lease and was prepared to answer my questions promptly and sit down with me to discuss my options expeditiously. Instead of what I was promised, I was disrespected and my time wasted as they kept me hanging around the entire day, sitting in the lobby and bouncing me from one salesman to the next, attempting to get me into something over my desired budget. Time is valuable and they were dishonest with me and stole my time.
The service center was great with most every repair needed during the three years I was their client. However, my entire electronic system would freeze up and reboot in cold weather. It took three separate visits to the shop to fix this issue. In the end, the mechanic who fixed the issue didn't understand why there was ever any confusion at all as this was 'a known problem' and 'simple fix'. Yet again, my time was stolen as I repeatedly scheduled time off work to have this issue unsuccessfully solved.
I am not one to walk away or be non-negotiable. However, I patiently trusted this dealership and gave them myriad opportunities to earn my respect and business. Instead, they stand tall as one of those places that puts a bad taste in the mouths of consumers seeking a respectful and honest experience in vehicle purchase and support.
As my lease neared it's end, repeated calls and texts began - inquiring when I was going to come in to trade in or return the car. I spoke with a salesman at this dealership and gave him my straightforward feedback. He politely thanked me for the feedback and removed me from the calling list. It's never too late to change - I genuinely hope that my time in writing this will be a valued catalyst for improvement. Thank you.