We are a family of 4. They gave us only 2 towels a...

We are a family of 4. They gave us only 2 towels an no sope. I asked for 2 more towels and sope. They informed me that they will be in 5 to 10.min. they came after 2 hours. In the morning I discovered that we do not have sugar.. cofee. The service is for 1 star hotel. Their attitude lacks profesionalism