Porscha Harper

Review of O'Reilly's Rainforest Retreat,...

Worst holiday experience. Cleaning staff entered o...

Worst holiday experience. Cleaning staff entered our room when we were out to prepare it for the next guest when we were to check out the following day. Terrible service, completely unacceptable and unprofessional. I would never recommend O Reilly s. My stay was a 21st birthday gift and we had a broken fridge and ended up losing all of our cold items and it took a day to get fixed. We were promised a food hamper to replace our perished items and we waited 3 hours before we had to call reception and ask for it because we had planned to go on a picnic to one of the nearby waterfalls and our day was wasted. The worst part of all was when we returned from our picnic, we found a van in our car space and we were told that they were preparing our villa for the next guest when we didn t check out until the next day. They also provided incorrect pricing on their food and drinks list inside our villa and everything ended up being significantly more expensive. We felt that because of our age we were treated poorly. Absolutely appalling.