The ladies in the office /library are so rude and ...

The ladies in the office /library are so rude and unhelpful... Been trying to enrol my daughter here and they keep sending us to centrelink then back again as they didn't fill out form correct to start with... Now they filled out second form incorrect, and we need to go back to tafe to get a third form filled out to then take... It's almost to the point my daughter doesn't want to go there, it's stressful before she even starts.... They are very helpful over the phone when you speak to someone from call centre.