We were told to arrive early for our party and we ...

We were told to arrive early for our party and we did only to find that they didn't even know if our room was ready or when it would be ready if it was not as an adult I could not jump or play dodgeball with my kids I don't think this is really a family friendly place I feel like it's geared for children it's a place where adults can sit down in the waiting area while their kids run ramp it does not really allow you to participate with your children which sucks because I paid all this money for a birthday party that I can't even participate in and it's my child's birthday..... The staff is rude and Young I don't think there is an adult working here they not only ignore you but if they can assist you they just leave you standing there I had one lady tell me I'm sorry I can't sign your kids in for your birthday party and walked away didn't say she was going to go get help none of that I had to go and enter up to other employees who had an attitude for being interrupted trying to sign my kids in for a birthday party this experience was terrible I wouldn't recommend bringing your kids here unless you plan on sitting in the waiting area and letting your kids run rampid however that is just not how I parent