Jason Richardson

Review of Toyota of Tampa Bay

2017 edit: Wish they would stop calling me. I obvi...

2017 edit: Wish they would stop calling me. I obviously don't like you.

Mostly dissatisfied. My vehicle has had some recalls, so I take them into the dealer to repair, and was always happy. I decide to get an oil change there based on my previous free experiences, was not thrilled. I had a coupon for oil change and tire rotation. Nearly done, and the service advisor comes in to tell me that my hub cap lock key "broke" and that they were unable to do the tire rotation. I was then showed the broken key and he said 'there's a number on it here, you can probably buy a new one by searching that", bullshit, how about YOU give me a new one? They obtained said key, by the way, by going into my glove box without my permission. I was then charged full price even though they invaded my space, broke my stuff, and did not perform the services paid for.

So I drove off, hoping to never return. I get the car up to about 20 mph, wheel starts shaking. so unfortunately I had to return. I pull up, get the service advisor, and he says "...They didn't even touch the tires...I don't know what to do" Smooth. They take it in and fix whatever they screwed up, and made me late to work. Thanks Toyota!