We bought a bedroom set for my dauther and a dinin...

We bought a bedroom set for my dauther and a dining table , so we purchased the 5 year insurance today i call and talk to the company that is supposed to come and fix the furniture and because I did not gave them the right date wish is in the 30 days , there telling me that it has no cover , that my warranty is still active for the next 3 years but now it won't work cause of that and customer service is beyond terrible and try to talk to a manager and no were to be found they just out there regular people to talk to us with out no authority they make decisions. With out me been able to talk to a manager all I want is my autistic dauther have her bedroom set just like it shude be , and this is manufacturing problems not even stuff that it was caused by us. I hope we really get the help we need we save alot of money to buy her this and now we are left in the air , we are just a family trying to give the best for are dauthers and it seems that this is a company only looking after there self and don't care about the customer