Petra Dolezalova

Review of Travel Service / SmartWings

This year I traveled twice with Travel Servcie (Cr...

This year I traveled twice with Travel Servcie (Crete, Cape Verde) and unfortunately I have to say that this is a tragedy. Services have deteriorated significantly in the last two years, the aircraft dirty. Served food on short flight and long flight of poor quality (baguette with highland (brrrrrr) respectively something unidentifiable and bad). Even the cabin crew enjoys "swore a lot?". Travel agencies claim that Travel Servcie has changed the quality of services without their knowledge. I do not believe that travel agencies have built contracts so badly that TS could afford it. Perhaps the existing services are adequate for tours of CZK 8,000 to Bulgaria, but tours of tens of thousands? If possible, never again. I am convinced that Travel Servcie management confuses passengers (ie their customers) with cattle.