Beth Freedline

Review of CHP/UPMC

I contacted Patient Relations on 2/27 about my son...

I contacted Patient Relations on 2/27 about my sons experience with the Urology Department. It took forever to get a response from anyone at UPMC Children s. The last my husband and I heard from them, which was only to let us know they were being investigated, was after we submitted our concerns to the Department of Health however we still have no resolution and no response from UPMC! Poor customer service, no patient focus or urgency. I am extremely disappointed.