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tony rediger

3 years ago

Jack Lehr H&C was asked to perform an electrical s...

Jack Lehr H&C was asked to perform an electrical safety inspection on an out building as a tenant had concerns. In fact tenant had called Lehr prior to notification of Property Manager. As should be with all rental units, the Property Manager was notified , scheduled the inspection, outlined the details of the inspection and agreed to make payment. Lehr scheduled and notified the Property Manager who in turn notified the tenant. Lehr's Technician, arrived early after a phone call asking if he might do so. The tenant decided to participate in the inspection asking out of scope questions and directing the Tech. He handled himself admirably answering questions patiently, and describing where he could in layman's terms. His inspection, while exceeding the scope, satisfied the tenants concerns. When his inspection was completed he gave the Property Manager a cost, which was more than reasonable and promised to send a report . At that time the tenant continued to discuss a single safety issue repair and several cleanup issues with the Technician. A few days later the billing was confirmed at which time a summary of the inspection was also issued . The following day the Tech report was emailed and forwarded to the tenant. All in all a very professional experience from scheduling, Kaitlyn, to inspection, Gerad, through billing, Makenzie. Great communication! I'm sure we'll use these folks when needed again and certainly would recommend them as well. Thanks

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