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Arden Miller Review of Ferrell Duncan Clinic
I received a specific referral to Dr. Lyford at my...
I received a specific referral to Dr. Lyford at my request. The website said he was accepting new patients. I called to schedule an appointment, specifically with him. They instead scheduled me with Dr. Ng without telling me. They appeared to be dishonest about the referral, saying the referral was "first available" when I am extremely confident the referral was specific. While Dr. Ng may be an excellent physician, the switch without telling me and apparent dishonesty is intolerable in the medical field. And they didn't seem to care. Obviously, I cancelled and will wait another two months for the procedure with a Mercy physician.
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