My wife (who is 8 months pregnant) went to go get ...

My wife (who is 8 months pregnant) went to go get an oil change done after making an appointment at 3:50 on Saturday. She showed up at 4, as such is life trying to wrangle up 2 other small children. The garage doors were closed, so she had to go inside and ask what's going on. She was told that since she was too far past her appointment time that she wouldn't be seen that day and to come back on Monday. Needless to say, if Monday had been convenient, we already would have chosen Monday. I'm very disappointed in this experience, among other issues we've had here, so we will not be going back. They can keep the last of the complimentary oil changes, just not worth the hassle.

Update 10/14/20

I received a call from Jae (service manager), who apologized for the experience and explained it was an error on their end and that it should never have happened. He even comped what I paid out of pocket to get the oil changed somewhere else, which I was extremely impressed with. This is definitely going above and beyond and I really appreciate the effort on their part to fix what went wrong. Thanks again Jae!